FAQs & Shipping Policies

Shopify Policies & Procedures

FAQ

1. What’s the status of my Xtreme Xperience order? 
    • To track the status of your order please refer to your confirmation email and tracking number. You can also contact Customer Service at: Info@XXSpeed.com or call 1-866-273-7727 for more information.
    2. How long will it take for my Xtreme Xperience order to arrive?
      • Dependent on the shipping method chosen, your order should arrive within 3-10 business days. Please note, Xtreme Xperience will process and ship orders during office hours, Monday through Friday. Regardless of the shipping method chosen, we do not offer processing or shipping on Saturdays, Sundays or Holidays. Delivery of weekends and Holidays are subject to the guidelines of the United States Postal Service (USPS).
      3. How do I return or exchange an item I bought with Xtreme Xperience?
          • Xperience reservations and gift-cards are non-refundable. Your experience is valid for one (1) year (12 months) from the date of purchase, gift cards are valid for five (5) years from the date of purchase. 
          • Merchandise returns and exchanges must be sent by mail. We will not process any returns or exchanges in person at events. 
            • Please contact our Customer Service at Info@XXSpeed.com or call 1-866-273-7727 to begin the refund process. 
            • NOTE: You have 30 days from receipt of an order to return/exchange of products purchased at XXSpeed.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that Xtreme Xperience was at fault.
            • Please send your package addressed to : Xtreme Xperience, 1454 W Willow St, Chicago, IL 60642
            • We recommend sending your product via a prepaid, insured, traceable method to ensure a safe and documented delivery. Xtreme Xperience is not responsible for return shipping costs, unless it is determined XX was at fault. 
            • Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
          • Merchandise purchased at an Xtreme Xperience event is final and cannot be exchanged or refunded. 
          4. How do I return or exchange an item I bought on-site at an Xtreme Xperience event?
            • All purchases made at Xtreme Xperience events are final, and may not be returned or exchanged.
            5. Can I change or cancel my order?
              • Once an order is entered into our system, your order cannot be changed. Please call 1-866-273-7727 for more information on canceling your order. We cannot guarantee that your order can be cancelled once it is entered into our system.
              6. Can I order custom items from Xtreme Xperience?
                • Unfortunately at this time we do not offer custom merchandise.
                7. How long will it take for my Return/Exchange to process?
                  • Please send all returns or exchanges via a prepaid, insured, traceable method to ensure a safe and documented delivery. Once we have received your package please allow us 3-5 business days to get your return or exchange processed.
                    • For refunds, allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
                    • Exchanges are subject to availability; we will contact you directly if we don't have the correct item you desire. 
                  Shipping & Delivery

                  PROCESSING & DELIVERY HOURS:
                  Xtreme Xperience will process and ship orders Monday through Friday. Regardless of the shipping method chosen, we do not offer processing or shipping on Saturdays, Sundays or Holidays. Delivery of weekends and Holidays are subject to the guidelines of the United States Postal Service (USPS).

                  SHIPPING & HANDLING FEES:
                  Shipping and handling fees depend upon the chosen method of delivery. All standard delivery orders include a handling fee and applicable shipping charges. When you fill out your online order form and select a method of delivery, our system automatically calculates and displays the shipping charges for your review.

                  PACKAGING & DELIVERY:
                  Orders are shipped in boxes or flat envelopes with a USPS or Stamps.com shipping label on them.

                  Any and all packages that are Ground shipped are typically left at the door, porch, or gate at the USPS driver’s discretion. Xtreme Xperience does not have any control in the discretion of the USPS driver. Orders placed with a rush status of 3-Day or 2nd Day delivery may require a customer signature in order to be received.

                  INTERNATIONAL SHIPPING
                  Currently, Xtreme Xperience only offers delivery to the United States.

                   

                  Returns & Exchanges

                  *Please note all returns and exchanges must be sent by mail. We will not process any returns or exchanges in person at events.

                  Step One: Please contact our Customer Service at Info@XXSpeed.com or call 1-866-273-7727 to begin the refund process.

                  Please answer the necessary questions and be able to indicate what kind of return/exchange you would like to make. 

                  NOTE: You have 30 days from receipt of an order to return/exchange products purchased at XXSpeed.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that Xtreme Xperience was at fault.

                  Please send your package addressed to:

                  Xtreme Xperience

                  1454 W Willow St

                  Chicago, IL 60642

                  Please send back your product via a prepaid, insured, traceable method to ensure a safe and documented delivery. Xtreme Xperience is not responsible for return shipping costs, unless it is determined XX was at fault.

                  Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

                  *Merchandise purchased at an Xtreme Xperience event is final.

                   

                  Return/Exchange Policies

                  Orders from Xtreme Xperience:

                  • Xperience reservations and gift-cards are non-refundable. Your experience is valid for one (1) year (12 months) from the date of purchase, gift cards are valid for five (5) years from the date of purchase.
                  • Worn or damaged merchandise is non-returnable. If the merchandise was damaged during shipment please contact us at Info@XXSpeed.com or call 1-866-273-7727.
                  • If you would like to return or exchange an item, Xtreme Xperience is not responsible for any additional shipping fees unless your gear was damaged or defective.  
                  • Items purchased online from Xtreme Xperience cannot be returned or exchanged at an Xtreme Xperience Event. These items must be returned or exchanged online. 
                  • Merchandise purchase at an XX event is final and cannot be returned or exchanged.

                  Once your package is received, please allow Xtreme Xperience 3-5 business days to process your return/exchange. Exchanges are subject to availability; we will contact you directly if we don't have the correct item you desire. 

                   

                  Order Info 

                  PLACING AN ORDER

                  After placing an order With Xtreme Xperience, you will receive an e-mail to confirm that we have received the order. A follow-up email will be sent at the time of processing and shipment. Your confirmation email will contain your order number, order details, and shipping method.

                  PAYMENT METHODS Xtreme Xperience accepts American Express, MasterCard, Visa, and Discover for internet orders. All online orders paid by credit card are processed on a secure server.

                  ORDER INQUIRY To track the status of your order please refer to your confirmation email and tracking number. You can also contact Customer Service at: Info@XXSpeed.com or call 1-866-273-7727 for more information.

                  CANCELLATION POLICY As soon as your order is entered into our system it cannot be changed. Please call 1-866-273-7727 for more information on canceling your order. We cannot guarantee that your order can be cancelled once it is entered into our system.

                  DISCLAIMERS Prices at Xtreme Xperience are subject to change without notice. Xtreme Xperience maintains the right to refuse or cancel orders at any time, for any reason, including but not limited to orders that contain incorrect prices or product descriptions, orders that Xtreme Xperience believes the customer has violated applicable law, and orders that Xtreme Xperience believes are harmful to its clients, or its affiliates.

                  INTERNATIONAL ORDERS Currently, Xtreme Xperience only offers delivery to the United States.

                  Privacy Policy At Xtreme Xperience we are committed to protecting the privacy of your personal information. The policies below are applicable to Xtreme Xperience’s website: www.XXSpeed.com.

                  1. Purpose. This privacy policy is intended to let you know (1) the kinds of personal information we may gather during your visit to the site, (2) why we gather your information, (3) what we use your personal information for, (4) when we might disclose your personal information, and (5) how you can manage your personal information. 
                  2. Your Acceptance. By visiting our Site, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of our Privacy Policy, please do not use the Site. Xtreme Xperience reserves the right to modify or amend the terms of our Privacy Policy without notice. Your continued use of our Site following the posting of changes to these terms will mean you accept those changes. 
                  3. Contact. If you have any questions about this privacy policy, don’t see your concerns addressed here, or wish to make changes to any personal information we have collected, you should contact us via email at Info@XXSpeed.com.
                  4. Information We May Collect. Except as disclosed below, we don’t sell, barter, give away, or rent your personal information.
                  • Personal Information. Use of certain features of the site, like signing up to receive a newsletter may require that you provide certain personally identifiable information, in other words, information that identifies or describes you, such as your name, email address, telephone numbers, address, zip code, age, and gender (“personal information”). 
                  • Anonymous Information. Even if you don’t request a newsletter or fill-out a survey, when you interact with the site, we may collect certain non-personal information. For example, our servers keep an activity log that tracks all visitors to the site. The information in the activity log is anonymous and therefore does not identify you individually. The anonymous information our server collects may include among other data: your IP address, your registered domain or home server, time of access, date of access, web page(s) visited, number of clicks, software crash reports, type of browser used, session identification number, search terms, search results, access times and referring website’s addresses. 
                  • Credit Card Information. Keeping your personal credit card information private is vitally important to us. Xtreme Xperience will never rent or sell the information gathered in a credit card transaction. Knowing that you use certain services or purchase certain products may help us to offer you better service and more popular products. Please note that there are places on XXSpeed.com where you can transmit credit card information in order to complete a purchase transaction. Any time we ask for a credit card number we transmit that credit card number in an encrypted format. We use industry-standard, SSL (Secure Socket Layer) encryption. Xtreme Xperience does not sell or provide any third parties with any personal credit card information.
                  • Email Addresses. We may collect your email address when you (i) choose to send us an email message, (ii) choose to fill out one of our online forms to request information about our products and services, or (iii) purchase one of our products or services. We may use your email address to respond to your inquiry and to communicate with you when necessary to provide customer service and/or follow-up information related to a product purchase or shipping information. We may also use your e-mail address to contact you about Xtreme Xperience promotional offers. Xtreme Xperience will NOT sell or provide any of your personal information to third parties.
                  • Postal Addresses. We may collect your postal address when you (i) choose to fill out one of our online forms to request information about our products and services, or (ii) purchase one of our products or services. We may use your postal address to respond to your inquiry and to communicate with you when necessary to provide customer service and/or follow-up information related to a product purchase or shipping information. We may also use your postal address to contact you about Xtreme Xperience promotional offers. Xtreme Xperience will NOT sell or provide any of your personal information to third parties.
                  • Telephone Numbers. We may collect your telephone number when you (i) request that we contact you by telephone, or (ii) choose to fill out one of our online forms to request information about our products and services, or (iii) purchase one of our products or services, and we need to communicate with you about billing or shipping information. Xtreme Xperience will NOT sell or provide any of your personal information to third parties. However, Xtreme Xperience may disclose the information listed above when required by law or court order.
                  • Cookies and Spyware. We do not install spyware on your computer, nor do we use spyware to retrieve information from your computer. 
                    • Like many websites, we may use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences. We use cookies to track your use of our website and its features. We may also use cookies to monitor traffic, improve the site and make it easier and/or more relevant for your use. 
                    • You may occasionally get cookies from companies with links on our website. We do not control these cookies, and these cookies are not subject to our privacy policy.
                    • You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. 
                    • Google Analytics. We use Google Analytics on our site. Google Analytics is a web analytics service provided by Google. Google Analytics uses cookies to collect anonymous traffic data to help use analyze how users use the website. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. 
                    • Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes described in this Privacy Policy. 
                    • No Information Collected From Children. Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are under 13 years of age you should not use this site, and under no circumstance should you send information about yourself to us. If we discover that a child under the age of 13 has provided us with personal information, we will immediately delete that child’s information from the site. 
                  • How We May Use Your Information. Except as disclosed in this privacy policy, we do not use or disclose information about your individual visits to our site or your personal information collected online to any parties other than those with whom we partner or are affiliated without your consent.
                  • In General. We use your personal information to communicate with you about your interest in our events and our company, to help us improve your experience on the site and in some cases to promote our events. We may also use your information to prevent or detect abuses of our terms of use and to enable third parties to carry out technical or other functions on our behalf. 
                  • Your Submissions. By giving us your personal information either through our website or email, you expressly consent to our collection, use and disclosure of your personal information as described in this privacy policy. When you submit personal information to us, we may use your personal information to contact you, and we may provide it to certain third parties for marketing or promotional purposes. 
                  • Use of Anonymous Information. We may use anonymous information to help us determine how people use parts of the site and who our users are so we can improve our site. We may also use anonymous information to provide information in aggregated form to our partners and other third parties about how our users collectively use the site. We may also use or share anonymous information (or other information, other than personal information) in any other manner that we decide is appropriate or necessary.
                  • Third-Parties. We may occasionally have third party representatives, agents, affiliates and partners that perform functions on our behalf, such as event registration, marketing, analytics, etc. These entities may have access to your personal information but only as needed to perform their services. 
                  • Emergency Situations. We may also use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the site; (b) protect and defend our rights or property, the site or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the site or the public.
                  • Security. The security of your information is of great concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. Personal information collected by our site is stored in secure operating environments that are not open to the public. While we try our best to safeguard your information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. 
                  • Governing Law. Our site is published in the United States and governed by U.S. law. If you are located within the European Union, you should be aware that your personal identifiable information will be transferred to the United States of America, the laws of which may be deemed by the European Union to have inadequate data protection. If you are located in a European Union country or another country outside the United States and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this privacy policy and to the transfer of that information to, and/or storage of that information in, the United States.
                  • Assignment. We may change our ownership or corporate organization while providing the website. As a result, please be aware that we may transfer your information to another company that is affiliated with us or with which we have merged. 
                  • Changes to This Policy. As our website continues to develop, we may change or add new services or features to our site. In the event that these additions affect our privacy policy, this document will be updated appropriately. Please check back regularly for changes. 
                  • Managing Your Information/Opting-Out. You may always opt-out of receiving future e-mail messages and newsletters from us or request that your information be removed from our website or corrected. To make such a request, you can send us a message at Info@XXSpeed.com.

                  If you have any questions, please do not hesitate to contact us by email at Info@XXSpeed.com